From a Chief Pilot's perspective, Spidertracks gives us peace of mind during normal operations. And, although we obviously hope it never comes to this, in an emergency situation this product will save lives.
I have been involved using Spidertracks for over 10 years... The technology and the user-friendly nature of the hardware speaks for itself but what continually impresses me is the high level of support from the Spidertracks team... All too often these days companies have internal systems that I’m sure work great for them but are a nightmare for their customers. Spidertracks have kept it simple.
Insights gives us a detailed report so we can see exactly where and when something happens, so when a pilot does trigger [it], then we can find out what he was doing, why he was doing it, and how they prevent it from happening again.
We thought ADS-B would be the magic bullet. Still, we ran into some big issues pretty quickly during training where we didn’t see the aircraft... We preferred a satellite system to avoid losing track of aircraft, so we began looking at other options. Immediately, we liked Spidertracks for the simplicity of the user interface and how easy it is to get the information we want.