Why Spidertracks?

When selecting a partner to provide essential flight information, data and insights about your aircraft, there's plenty of options on the market. Put your trust in a provider who helps thousands of aircraft owners and operators get their teams home safely every day.

Spidertracks is an integrated, end-to-end, software and hardware solution. Designed specifically for aviators, it enables access to usable and meaningful flight data. Discover how your team can leverage Spidertracks to help enhance safety in your operations.

Equip your team with the right tools, and enable them to make smarter, safer decisions.

Here are just some of the benefits you and your team can utilise:

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Join thousands around the world who put their trust in us to help get their teams home safely every day.

Read their stories

Our legendary support is at your service — worldwide — 24/7.

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Personalised Onboarding

Get set up with our dedicated team of specialists who will get you on board quickly and effectively. With minimal disruption to your daily operations, this service is provided at no additional cost.

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24/7 Support

We have a global team who are available to support your needs 24/7. We’ll keep in touch regularly to ensure everything is running smoothly, and work with you to solve any challenges.

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Users = Friends

We love hearing from the community, and learning about how we can be the best partner in safety. We also regularly share customer stories and adventures on our blog from all around the world.

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Frequently Asked Questions

How will Spidertracks fit my unique business requirements?

We’re dedicated to finding the best solution for your business and ensuring you get maximum value from our products and services.

Spidertracks customers range from solo operators in remote Alaska, to tour operators in Kenya -- with fleet sizes ranging from 1 to 50+. Our development team is constantly speaking with customers to understand how we can further innovate and develop our products to be even more useful. Our end-to-end solutions meet even the most unique customer needs. What you will get is a product designed specifically for the aviation industry and built to meet real customers’ requirements.

Spidertracks has been making the aviation community a safer place to live and operate in for over 14 years, and has tracked more than 10 million flight hours across more than 100 countries. We’ll work with you to understand your unique needs and tailor a solution to suit.


How much does Spidertracks cost?

With Spidertracks, you’ll enjoy simple, transparent pricing plans that take the guesswork out of your monthly costs and don't catch you by surprise. Once you’ve purchased your Spider hardware, you can customise your pricing plans here.

What is the cost to add additional users to Spidertracks?

With a Spidertracks subscription, there is no limit to the amount of users you can have on your Spidertracks account, and no additional costs per user. What does this mean for you? Predictable billing, no hidden costs, and unlimited access to the system for your designated colleagues, friends, or family.

Where is the Spidertracks team located, and can they support me effectively?

Spidertracks HQ is located in Auckland, New Zealand, and is proudly Kiwi owned and operated. We have team members spanning across the globe, including the United States, South Africa, and the UK, providing 24/7 customer service. Our customer satisfaction scores are industry leading, and we're constantly working to push them even higher.

My aircraft are equipped with ADS-B, why do I need Spidertracks?

ADS-B allows a basic level of tracking, helps with air traffic control, and generally improves the industry’s safety. However, ADS-B does have certain limitations, and Spidertracks can offer your organisation functionality over-and-above a simple tracking dot on the map.

ADS-B coverage is limited, and can be unreliable at low altitudes or in rugged terrain. Spidertracks utilises the Iridium satellite network to provide uninterrupted coverage across every inch of the planet - regardless of local infrastructure, altitude or terrain. In addition, you’ll have access to our powerful Spidertxt communication tools, full flight history, 3D Flight Replay, automated flight watch and SOS detection, live weather overlays, and so much more. You can easily manage all your flight operations in a simple to use interface, without distraction.

I'm just a small operator. How would your product benefit me?

Spidertracks adds value to your operation no matter your fleet size. Solo operators enjoy peace of mind knowing someone would be alerted should anything go wrong, as they have the ability to communicate with colleagues, friends, and family, anywhere on the planet. If you have a few aircraft, the operational efficiency gained from being able to coordinate your team, know where they are at all times, being alerted in an SOS situation, and have limitless communication is huge.

Is my data private?

Your privacy is a top priority to us. Spidertracks complies with a range of national and international privacy laws.

We’re dedicated to keeping your data safe and secure. Our website is fully encrypted (like internet banking) and we utilise best practice technology to ensure data security for our customers. For more information, please see our privacy policy.


Does Spidertracks work with other systems and processes?

You can easily export flight logs from our web application, and we have an API available for use to integrate with leading third-party service providers, such as FlightAware, Olympic Aero Services’ ATU hardware, and more.

What devices does Spidertracks work on?

Spidertracks is an entirely cloud-based platform meaning you can access it through any modern web browser wherever you have an internet connection. You don’t need to install any software. You also have the option to use our mobile application, available for iOS and Android devices. Spidertracks allows you to truly manage your aircraft and operation from wherever you are.

Why are you more expensive than some competitors?

We won’t compromise on your safety, which is why we have an ‘Iridium first’ policy - ensuring uninterrupted coverage across every inch of the planet. 

Spidertracks utilises the Iridium satellite network for all mission critical data, including flight tracking and two-way communication. It’s no secret that cellular data can be cheaper, however, our experience finds it is less reliable, due to requirements of local infrastructure and range limitations. Competitors who offer hybrid satellite/cellular tracking can often experience data loss due to the aircraft device switching between networks.

Stories about Spider Adventures:

READ ARTICLE

Creating SMS Culture at the Pilot Level

“We have an approved SMS program in place,” said Justin Chaffin, VP and Chief Pilot for PJ Helicopters in Red Bluff, California.

Read article...
READ ARTICLE

Island Time with WestCoast Wild Adventures

Louis Rouleau has been thriving in the cockpit of floatplanes since 1974, his passion since birth. Take the scenic route and read more about his adventures.

Read article...
READ ARTICLE

Pin-point precision with Precision Helicopters

The Precision Helicopters story begins back in the late 90's from a shed on a farm in Urenui, Taranaki, a rural suburb in New Zealand. Read their story here.

Read article...

Ready to equip your team and aircraft? Let's get connected.