We’re not dedicated to the sale. We’re driven to innovate and find the best solution for your operation to ensure safety and efficiency.
Together, let’s make the aviation community a safer place to live and operate in.
Equipping your team with effective communication channels is critical for not only safety, but for operational efficiency as well. Waiting for your aircraft to be in the wrong place can be costly.
With a Spider onboard, you’ll provide your land and air teams with reliable communication via satellite text message anywhere on the planet. In an unscheduled event, change of plans, or critical safety situation, this is a vital channel to have.
Spider X introduces powerful data insight capabilities to your cockpit with Virtual FDR. With a plug-and-play solution, you’ll know even more about how your aircraft are flying with the collection of high resolution flight tracks, AHRS data, and more.
You can view operational and safety event reports in a powerful visual dashboard, and review journeys post-flight in realistic 3D to explore opportunities for increased safety, training, and operational efficiency.
From a Chief Pilot's perspective, Spidertracks gives us peace of mind during normal operations. And, although we obviously hope it never comes to this, in an emergency situation this product will save lives.
I have been involved using Spidertracks for over 10 years... The technology and the user-friendly nature of the hardware speaks for itself but what continually impresses me is the high level of support from the Spidertracks team... All too often these days companies have internal systems that I’m sure work great for them but are a nightmare for their customers. Spidertracks have kept it simple.
I am with a company that has been using Spidertracks, and the Spider 6 for over four years. The units have worked flawlessly for these years and continue to do so. The Spider units are sleek and handle the abuse of the helicopter marketplace. With the cost of acquisition and pings, Spidertracks second to none. I would recommend this device and service to any operator.
We thought ADS-B would be the magic bullet. Still, we ran into some big issues pretty quickly during training where we didn’t see the aircraft... We preferred a satellite system to avoid losing track of aircraft, so we began looking at other options. Immediately, we liked Spidertracks for the simplicity of the user interface and how easy it is to get the information we want.
In exploring your options for tracking, communication, and data insights, there are undoubtedly a few good options on the market. Here are some common questions we receive from aircraft operators.
We’re dedicated to finding the best solution for your business and ensuring you get maximum value from our products and services.
Spidertracks customers range from solo operators in remote Alaska, to tour operators in Kenya -- with fleet sizes ranging from 1 to 50+. Our development team is constantly speaking with customers to understand how we can further innovate and develop our products to be even more useful. Our end-to-end solutions meet even the most unique customer needs. What you will get is a product designed specifically for the aviation industry and built to meet real customers’ requirements.
Spidertracks has been making the aviation community a safer place to live and operate in for over 13 years, and has tracked more than 10 million flight hours across more than 100 countries. We’ll work with you to understand your unique needs and tailor a solution to suit.
With Spidertracks, you’ll enjoy simple, transparent pricing plans that take the guesswork out of your monthly costs and don't catch you by surprise. Once you’ve purchased your Spider hardware, you can choose from one of our straightforward pricing plans here. We have both ‘pay as you fly’ options, or fixed plans with shared flight hours pooled across your fleet.
With a Spidertracks subscription, there is no limit to the amount of users you can have on your Spidertracks account, and no additional costs per user. What does this mean for you? Predictable billing, no hidden costs, and unlimited access to the system for your designated colleagues, friends, or family.
Spidertracks HQ is located in Auckland, New Zealand, and is proudly Kiwi owned and operated. We have team members spanning across the globe, including the United States, Canada, South Africa, and the UK, providing 24/7 customer service. Our customer satisfaction scores are industry leading, and we're constantly working to push them even higher.
ADS-B allows a basic level of tracking, helps with air traffic control, and generally improves the industry’s safety. However, ADS-B does have certain limitations, and Spidertracks can offer your organisation functionality over-and-above a simple tracking dot on the map.
ADS-B coverage is limited, and can be unreliable at low altitudes or in rugged terrain. Spidertracks utilises the Iridium satellite network to provide uninterrupted coverage across every inch of the planet - regardless of local infrastructure, altitude or terrain. In addition, you’ll have access to our powerful Spidertxt communication tools, full flight history, 3D Flight Replay, automated flight watch and SOS detection, live weather overlays, and so much more. You can easily manage all your flight operations in a simple to use interface, without distraction.
Spidertracks adds value to your operation no matter your fleet size. Solo operators enjoy peace of mind knowing someone would be alerted should anything go wrong, as they have the ability to communicate with colleagues, friends, and family, anywhere on the planet. If you have a few aircraft, the operational efficiency gained from being able to coordinate your team, know where they are at all times, being alerted in an SOS situation, and have limitless communication is huge.
Your privacy is a top priority to us. Spidertracks complies with a range of national and international privacy laws.
You can easily export flight logs from our web application, and we have an API available for use to integrate with leading third-party service providers, such as FlightAware, Olympic Aero Services’ ATU hardware, and more.
Spidertracks is an entirely cloud-based platform meaning you can access it through any modern web browser wherever you have an internet connection. You don’t need to install any software. You also have the option to use our mobile application for iOS and Android. Spidertracks allows you to truly manage your aircraft and operation from wherever you are.
We won’t compromise on your safety, which is why we have an ‘Iridium first’ policy - ensuring uninterrupted coverage across every inch of the planet.
Spidertracks utilises the Iridium satellite network for all mission critical data, including flight tracking and two-way communication. It’s no secret that cellular data can be cheaper, however, our experience finds it is less reliable, due to requirements of local infrastructure and range limitations. Competitors who offer hybrid satellite/cellular tracking can often experience data loss due to the aircraft device switching between networks.